Welcome to www.joaobrandao.pt online shop. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at www.joaobrandao.pt.
You can shop our product through our online shop. If you have any questions please contact our customer service for help at joao.brandao.mx@gmail.com. All products remains our property until payment is fulfilled. Any attempts of fraud will be reported to the police. www.joaobrandao.pt reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. www.joaobrandao.pt holds the right to have minor deviations related to how material, color, prints, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.
Customer information such as name, address, phone number and email address, is needed to complete your order. You as the customer are responsible for giving www.joaobrandao.pt the correct information. www.joaobrandao.pt does not take responsibility for orders not delivered due to wrong information given.
All shipments are sent by DHL, FedEx or UPS (in Portugal in some cases it can be delivered by CTT Correios) depending on the country you reside in. We have different shipping and delivery options for different countries and you can see the available choices at checkout. You will receive a tracking link along with your Shipping Confirmation. The order will be sent to the address you fill in at checkout. Price, currency, VAT and shipping fee will be adjusted depending on the shipping country. We ship all orders from Riga, Latvia.
If you change your mind about the items you ordered, please contact our customer service immediately. We have a 48-hour refund policy that works after your purchase, where you can cancel your order or exchange it for another product without additional costs, as long as your email request is made within 48 hours after your purchase. Then your product goes into production and it will no longer be possible to cancel or exchange your product. Damaged goods must be reported at the collection point.
You will be charged all costs for customs and import fees to your selected shipping country, make sure you understand what rules and fees apply by contacting relevant authority.
You have the following options:
- Credit card (Mastercard/VISA/Diners/American Express)
When using a credit card, you pay immediately at checkout. When the order arrives, it will be delivered to your home. And if you are not at home at the time the delivery person arrives, you will be contacted by phone and a notice will be left in your mailbox to schedule a 2nd delivery. All your credit card information is encrypted and protected. www.joaobrandao.pt reserves the right to cancel, hold or further investigate a suspicious order, even if the delivery time is affected. www.joaobrandao.pt may also require you to confirm your order separately by email sent to your billing address before your order is delivered.
All information concerning your credit card is encrypted and secured by Stripe. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. www.joaobrandao.pt. According to Portuguese law www.joaobrandao.pt has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.
These Terms and Conditions and all disputes arising out of these Terms and Conditions or with the use of the website or with any purchase on the website will be governed by Portuguese law. The online store www.joaobrandao.pt may modify or change these Terms and Conditions at any time. Therefore, you are required to accept only the Terms and Conditions applicable at the time of purchase for each of your orders.
All rights, including copyrights at www.joaobrandao.pt remain with João Brandão and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
The personal information you forward to www.joaobrandao.pt will only be used in order to fulfill the undertakings www.joaobrandao.pt have and to assure you the best service. You can read more about our integrity policy here.
in case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances www.joaobrandao.pt will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs www.joaobrandao.pt will try to inform you about the situation.
João Brandão is an online store, so all orders must be placed on the website:
· Choose your favorite products and add them to the cart.
. After adding to cart click on “Checkout”.
. Fill Shipping Details (If you just want to see shipping costs, choose the country and region. It will be calculated automatically.)
· Once you have decided on the payment method (VISA) and shipping method, you will only have to complete your purchase.
· From the moment we receive your payment, your order will be queued for 48 hours. During this period you can cancel or exchange your order.
· After 48 hours, your purchase will be sent to the production, where from this moment on it will no longer be possible to cancel or exchange your order. (Print on Demand)
· Once produced, your order is ready for shipping.
Your order is collected at our facilities and taken by our carrier to the delivery address. If you are not at home, a receipt notice will be left in the mailbox with our delivery person's contact details so that a 2nd delivery can be scheduled.
The values shown on the products do not include shipping costs.
To check your shipping costs, simply fill in the fields: country and region. They will be calculated automatically.
If the product is in stock, the deadlines already include production and shipping of the order. The production time must also include the initial waiting period of 48 hours.
You will be able to choose the best option for you, when you validate your purchase, right after entering your details and shipping address.
All of our orders will be sent using personalized courier services. This service guarantees coverage of the entire national territory, meeting the expected delivery dates. And if you are not at home at the time the delivery person arrives, you will be contacted by phone and a notice will be left in your mailbox to schedule a 2nd delivery.
João Brandão online store informs that it is the customer's responsibility for any error in indicating the delivery address as well as acceptance of the order. Please check that all your details and the product ordered are correct before completing your order. If possible, provide us with a contact telephone number, as it will be essential for the delivery of the order if there is no one at the delivery address.
To make an exchange, you must contact us via email and have the purchase invoice in your possession.
Print on demand (POD) businesses typically handle returns and exchanges differently than traditional retail due to the custom nature of the products. Exchanges are usually offered for defective or misprinted items, while returns are less common unless the product is damaged or significantly different from what was ordered.
However, we have a post-purchase regret policy:
- From the moment we receive your payment, your order will be queued for 48 hours. During this period you can cancel or exchange your order.
- After 48 hours, your purchase will be sent to the production, where from this moment on it will no longer be possible to cancel or exchange your order. (Print on Demand)
Key aspects of POD returns and exchanges:
- Returns are less common unless the product is damaged or significantly different from what was ordered.
- Exchanges are generally offered for issues like misprints, damaged items, or incorrect items shipped by the supplier.
- Proof of Error: Requesting proof, such as photos of damage or misprints, helps in processing claims with the supplier.
Returns or exchanges will not be accepted at charge.
All my digital prints are produced when you order them, this way I avoid waste and unnecessary stock. I work every day to offer you only the best quality of materials and processes.
When you buy a poster at the João Brandão online store, I produce this product, pack it and ship it especially for you from the city of Porto in Portugal.
From the purchasing process, through production and then delivery, orders on average take 3 to 5 business days to be shipped.
